How bad do Gamestop employees have it?

One Gamestop employee spoke out about the problems and daily annoyances of working for the US’ largest video game retailer. In his tirade he goes on about the problem with pushing pre-orders and the annoying phone calls he gets like this one:

Please. It’s about time we get some payback! Do you know how many calls I get a day from customers asking if we have Gears of Duty? How about Ninja Garden? WWW Smackdown vs. Just Bring it? How about all of the people who call and ask if we have any Wii games, and the conversation goes something like this:

 

"How many?"

"A whole bunch."

"Could you hold one for me?"

"Which one?"

"The Wii Game."

"Which game? Did you mean the system?"

"Whatever."

 

Don’t get me started. Have these idiots ever played a game in their life? Maybe if they ever played an RPG, then they would know how buying and selling works. You buy a piece of equipment in a game. When you try to sell it back, you get half the price you paid for it back. That’s right, half price! Do you know what GameStop does? They give you half the value they’ll sell it for used.

Maybe the angry words weren’t the best choice for his time on the soapbox, but the point is clear: give the employees at Gamestop (or any other retail place) a break. They can’t change the price of buying games back, they are forced to ask if you would like pre orders and he or any other employee isn’t responsible for the phone calls. I don’t usually frequent Gamestop to buy stuff so I can’t comment on the quality of the employees, but working in retail is painful. Do Gamestop employees get an undeserved bad rap? Or is the hate towards them justified?