A Phantasy Star Online 2: New Genesis bug on PC is preventing players from launching their games. This bug is exclusive to the Windows 10 version of PSO2 New Genesis purchased through the Microsoft Store. While it prevents players from launching the game from the Microsoft Store, they can access the game through the Start Menu. The official Twitter account for PSO2 New Genesis shared information regarding this bug, and how to bypass the issue.
Some players have reported that the bug has not affected Steam version, despite running on the Windows 10 operating system. Additionally, others report that this issue can potentially appear if users have installed PSO2 New Genesis on a secondary drive. Regardless, the Microsoft Store bug seems to still be prevalent among New Genesis players at this time.
PSO2 New Genesis had something of a rocky launch. On launch, the title went into extended maintenance, with the official Twitter account updating on an estimated time when players would be able to access the game. The issue was eventually solved, with players able to access the game some hours later than intended.
Phantasy Star Online 2: New Genesis is immediately available for the Nintendo Switch, PlayStation 4, and PC in Japan. The Xbox One and PC will serve as global platforms for the MMORPG.