How bad do Gamestop employees have it?

By Spencer . February 26, 2007 . 5:09pm

How bad do Gamestop employees have it?One Gamestop employee spoke out about the problems and daily annoyances of working for the US’ largest video game retailer. In his tirade he goes on about the problem with pushing pre-orders and the annoying phone calls he gets like this one:

 

Please. It’s about time we get some payback! Do you know how many calls I get a day from customers asking if we have Gears of Duty? How about Ninja Garden? WWW Smackdown vs. Just Bring it? How about all of the people who call and ask if we have any Wii games, and the conversation goes something like this:

 

"How many?"

"A whole bunch."

"Could you hold one for me?"

"Which one?"

"The Wii Game."

"Which game? Did you mean the system?"

"Whatever."

 

Don’t get me started. Have these idiots ever played a game in their life? Maybe if they ever played an RPG, then they would know how buying and selling works. You buy a piece of equipment in a game. When you try to sell it back, you get half the price you paid for it back. That’s right, half price! Do you know what GameStop does? They give you half the value they’ll sell it for used.

 

Maybe the angry words weren’t the best choice for his time on the soapbox, but the point is clear: give the employees at Gamestop (or any other retail place) a break. They can’t change the price of buying games back, they are forced to ask if you would like pre orders and he or any other employee isn’t responsible for the phone calls. I don’t usually frequent Gamestop to buy stuff so I can’t comment on the quality of the employees, but working in retail is painful. Do Gamestop employees get an undeserved bad rap? Or is the hate towards them justified?


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  • Segageek

    Ok, i used to own an entire Gamestore called gaming underground, and to be honest, the gamestop people are usually alright. They push the orders alot and it gets annoying, but trust me i have seen far worse customer service in Gamecrazy. Trade ins half the time you dont get half in value its usually about a 1/3, but understandible cause that is how Gamestop makes there profit. People need to understand that Gamestop does not get a huge discount off new games. They do not make much profit off them. there profit as with most gaming stores is new games. so i can understand why trade ins are low.

    As with Gamecrazy most of the employees are cocky asses who act like there better then everyone i mean o yeah making the same wages as a standered fast food place is something to be proud of.

  • EBXGameGuy

    Okay, I have to comment on this, because I happen to work for EBX (GameStop) and what I heard about some of the “justified” bad reputations isn’t true for ALL stores. Basing this assumption off experience in one or two different stores doesn’t justify people calling us “stupid” or any other demeaning insult for that matter. Those are views on those PARTICULAR stores. Don’t place every stores’ employees into that catagory. I happen to be in a store that people love coming to, the employees are friendly AND knowledgable in our gaming experience and information, and we actually make contact with the customer, and their needs.

    Now, retail IS a stressful and demanding job, however, there are people like me that enjoy it, and even though I’ve had many long days, I still keep a smiling face and enjoy working with customers daily. None of the employees I know have a lot of these problems, and when we do encounter them, ie. people not knowing a games’ name or getting a call, we don’t ALL act out, as some of the comments have said.

    Bottom line, some of you call us stupid, idiots, moron, worthless, etc… when you need to look at your own comments and see what you’re making yourself look like. Don’t judge all the pages in a book by its’ prologue. We’re not all the same.

  • EBXGameGuy

    Okay, I have to comment on this, because I happen to work for EBX (GameStop) and what I heard about some of the “justified” bad reputations isn’t true for ALL stores. Basing this assumption off experience in one or two different stores doesn’t justify people calling us “stupid” or any other demeaning insult for that matter. Those are views on those PARTICULAR stores. Don’t place every stores’ employees into that catagory. I happen to be in a store that people love coming to, the employees are friendly AND knowledgable in our gaming experience and information, and we actually make contact with the customer, and their needs.

    Now, retail IS a stressful and demanding job, however, there are people like me that enjoy it, and even though I’ve had many long days, I still keep a smiling face and enjoy working with customers daily. None of the employees I know have a lot of these problems, and when we do encounter them, ie. people not knowing a games’ name or getting a call, we don’t ALL act out, as some of the comments have said.

    Bottom line, some of you call us stupid, idiots, moron, worthless, etc… when you need to look at your own comments and see what you’re making yourself look like. Don’t judge all the pages in a book by its’ prologue. We’re not all the same.

  • Landshark

    Ok, The question I have for everyone complaining about gamestop is…where do your buy your video games at? Do you still shop at Gamestop or do you shop elsewhere?

    Would you shop at a smaller, privately owned game store if the customer service was better than gamestop?

  • Landshark

    Ok, The question I have for everyone complaining about gamestop is…where do your buy your video games at? Do you still shop at Gamestop or do you shop elsewhere?

    Would you shop at a smaller, privately owned game store if the customer service was better than gamestop?

  • Mando 651

    seriously not that many gamestop employees give a rats butt what game you buy. heck im not gonna sit in front of the tube and play that game with you. so why should i care i dont make commission. personally i suggest you buy a used game just because if “YOU” dont like it you have those seven days to try it out!!!! that being said go buy a car for maybe ten thousand pay it off for five, two how ever many years you want now go back when your done paying for it and get your 2 thousand…. this is isnt charity its a business simply said. now me pushing a reserve on you is different. hands down i admit i push them the hardest at my store. i get maybe two reserves and three g.i. subs a shift. now i bring the fact that reserving from my view is like putting something on layaway. you put five here next week two then maybe next paycheck you put twenty!!! thats my sale point. i really dont care like i said i dont make commission. f my manager she can go do her self for all i care that goes for the company too. ima gamer no where near the best but i care bout the business in a whole. some of us do care and some of us just clock in and clock out. hell i know the prices suck and i cant lie ive known employees that only worked for the discount which isnt gold either. personally i love my job. if you ever have a problem with a employee just go to the other guy/girl theres almost always two of us working at one given time. and if you dont like anyone in a given store just go online gamestop has a store locater that will tell you the 4 closes stores to you and if that doesnt work just ask to speak to the manager. and if there hard headed baffoon also just ask for there boss. little fish get eat’n buy bigger ones. big fish gennerally dont like phone calls. i apologize for anyone who has had a bad experience at one of the gamestops just keep some hope and look at the brigth side… we cant spit your food.

  • Mando 651

    seriously not that many gamestop employees give a rats butt what game you buy. heck im not gonna sit in front of the tube and play that game with you. so why should i care i dont make commission. personally i suggest you buy a used game just because if “YOU” dont like it you have those seven days to try it out!!!! that being said go buy a car for maybe ten thousand pay it off for five, two how ever many years you want now go back when your done paying for it and get your 2 thousand…. this is isnt charity its a business simply said. now me pushing a reserve on you is different. hands down i admit i push them the hardest at my store. i get maybe two reserves and three g.i. subs a shift. now i bring the fact that reserving from my view is like putting something on layaway. you put five here next week two then maybe next paycheck you put twenty!!! thats my sale point. i really dont care like i said i dont make commission. f my manager she can go do her self for all i care that goes for the company too. ima gamer no where near the best but i care bout the business in a whole. some of us do care and some of us just clock in and clock out. hell i know the prices suck and i cant lie ive known employees that only worked for the discount which isnt gold either. personally i love my job. if you ever have a problem with a employee just go to the other guy/girl theres almost always two of us working at one given time. and if you dont like anyone in a given store just go online gamestop has a store locater that will tell you the 4 closes stores to you and if that doesnt work just ask to speak to the manager. and if there hard headed baffoon also just ask for there boss. little fish get eat’n buy bigger ones. big fish gennerally dont like phone calls. i apologize for anyone who has had a bad experience at one of the gamestops just keep some hope and look at the brigth side… we cant spit your food.

  • GSwinner

    I work at a gamestop, its an ok job, easiest job i had in a wile, what i hate is that my stor grosses 2.5 million a year three full time employees and we are still gettin 150 hours! thats thirty hours for part timers! and we got to divie that up between 9 employees.its a little agravating as well when employees spread little rumors or misinterpit somthing about other staff and get them in trouble. When i said “you need to getsome reserves” is not “you need to get some reserves or i find sombody who will” im just venting this and other things have botherd me…

  • GSwinner

    I work at a gamestop, its an ok job, easiest job i had in a wile, what i hate is that my stor grosses 2.5 million a year three full time employees and we are still gettin 150 hours! thats thirty hours for part timers! and we got to divie that up between 9 employees.its a little agravating as well when employees spread little rumors or misinterpit somthing about other staff and get them in trouble. When i said “you need to getsome reserves” is not “you need to get some reserves or i find sombody who will” im just venting this and other things have botherd me…

  • GSwinner

    I work at a gamestop, its an ok job, easiest job i had in a wile, what i hate is that my stor grosses 2.5 million a year three full time employees and we are still gettin 150 hours! thats thirty hours for part timers! and we got to divie that up between 9 employees.its a little agravating as well when employees spread little rumors or misinterpit somthing about other staff and get them in trouble. When i said “you need to getsome reserves” is not “you need to get some reserves or i find sombody who will” im just venting this and other things have botherd me…

  • GSwinner

    I work at a gamestop, its an ok job, easiest job i had in a wile, what i hate is that my stor grosses 2.5 million a year three full time employees and we are still gettin 150 hours! thats thirty hours for part timers! and we got to divie that up between 9 employees.its a little agravating as well when employees spread little rumors or misinterpit somthing about other staff and get them in trouble. When i said “you need to getsome reserves” is not “you need to get some reserves or i find sombody who will” im just venting this and other things have botherd me…

  • GSwinner

    I work at a gamestop, its an ok job, easiest job i had in a wile, what i hate is that my stor grosses 2.5 million a year three full time employees and we are still gettin 150 hours! thats thirty hours for part timers! and we got to divie that up between 9 employees.its a little agravating as well when employees spread little rumors or misinterpit somthing about other staff and get them in trouble. When i said “you need to getsome reserves” is not “you need to get some reserves or i find sombody who will” im just venting this and other things have botherd me…

  • JohnBristow

    I live in Bloomington, Indiana, and the Gamestop I go to is always extremely helpful, and the people who work there are very friendly, and are far from assholes. Sometimes the trade in value can be dissapointing, but oh well. It’s a business, they are trying to make money.
    So yeah, I can give them some slack. I think they do a great job.

  • JohnBristow

    I live in Bloomington, Indiana, and the Gamestop I go to is always extremely helpful, and the people who work there are very friendly, and are far from assholes. Sometimes the trade in value can be dissapointing, but oh well. It’s a business, they are trying to make money.
    So yeah, I can give them some slack. I think they do a great job.

  • JohnBristow

    I live in Bloomington, Indiana, and the Gamestop I go to is always extremely helpful, and the people who work there are very friendly, and are far from assholes. Sometimes the trade in value can be dissapointing, but oh well. It’s a business, they are trying to make money.
    So yeah, I can give them some slack. I think they do a great job.

  • JohnBristow

    I live in Bloomington, Indiana, and the Gamestop I go to is always extremely helpful, and the people who work there are very friendly, and are far from assholes. Sometimes the trade in value can be dissapointing, but oh well. It’s a business, they are trying to make money.
    So yeah, I can give them some slack. I think they do a great job.

  • JohnBristow

    I live in Bloomington, Indiana, and the Gamestop I go to is always extremely helpful, and the people who work there are very friendly, and are far from assholes. Sometimes the trade in value can be dissapointing, but oh well. It’s a business, they are trying to make money.
    So yeah, I can give them some slack. I think they do a great job.

  • Anti-GameSpot

    @ Gamestop Guy
    you said: “The point is, gamestop is better than any other retailer in the world for trades. I challenge you to prove otherwise. We have the best trade process, and for the most part the best trade values.”

    LMAO. you realize blockbuster gives almost double what gamestop/EB does on trade-ins.

    Gamestop is a horrible store, plain & simple. It’s whole market-share is ignorant school-kids & their eager to please parents. Any mature, respectable adult gamer either buys online or from whatever store they happen to pass after the game they want is released.

    Gamestop thinks their “culture” should have people lining up at midnight for the privilege of buying from them. Well, look at the Halo 3 launch; more people lined up outside Wal-Marts. that should tell you something.

    The truth is “culture” is another way for saying assholes w/ an excuse.
    “When a stupid man is doing something he is ashamed of, he always declares that it is his duty.”
    -George Bernard Shaw

  • Anti-GameSpot

    @ Gamestop Guy
    you said: “The point is, gamestop is better than any other retailer in the world for trades. I challenge you to prove otherwise. We have the best trade process, and for the most part the best trade values.”

    LMAO. you realize blockbuster gives almost double what gamestop/EB does on trade-ins.

    Gamestop is a horrible store, plain & simple. It’s whole market-share is ignorant school-kids & their eager to please parents. Any mature, respectable adult gamer either buys online or from whatever store they happen to pass after the game they want is released.

    Gamestop thinks their “culture” should have people lining up at midnight for the privilege of buying from them. Well, look at the Halo 3 launch; more people lined up outside Wal-Marts. that should tell you something.

    The truth is “culture” is another way for saying assholes w/ an excuse.
    “When a stupid man is doing something he is ashamed of, he always declares that it is his duty.”
    -George Bernard Shaw

  • Anti-GameSpot

    @ Gamestop Guy
    you said: “The point is, gamestop is better than any other retailer in the world for trades. I challenge you to prove otherwise. We have the best trade process, and for the most part the best trade values.”

    LMAO. you realize blockbuster gives almost double what gamestop/EB does on trade-ins.

    Gamestop is a horrible store, plain & simple. It’s whole market-share is ignorant school-kids & their eager to please parents. Any mature, respectable adult gamer either buys online or from whatever store they happen to pass after the game they want is released.

    Gamestop thinks their “culture” should have people lining up at midnight for the privilege of buying from them. Well, look at the Halo 3 launch; more people lined up outside Wal-Marts. that should tell you something.

    The truth is “culture” is another way for saying assholes w/ an excuse.
    “When a stupid man is doing something he is ashamed of, he always declares that it is his duty.”
    -George Bernard Shaw

  • Anti-GameSpot

    @ Gamestop Guy
    you said: “The point is, gamestop is better than any other retailer in the world for trades. I challenge you to prove otherwise. We have the best trade process, and for the most part the best trade values.”

    LMAO. you realize blockbuster gives almost double what gamestop/EB does on trade-ins.

    Gamestop is a horrible store, plain & simple. It’s whole market-share is ignorant school-kids & their eager to please parents. Any mature, respectable adult gamer either buys online or from whatever store they happen to pass after the game they want is released.

    Gamestop thinks their “culture” should have people lining up at midnight for the privilege of buying from them. Well, look at the Halo 3 launch; more people lined up outside Wal-Marts. that should tell you something.

    The truth is “culture” is another way for saying assholes w/ an excuse.
    “When a stupid man is doing something he is ashamed of, he always declares that it is his duty.”
    -George Bernard Shaw

  • Anti-GameSpot

    @ Gamestop Guy
    you said: “The point is, gamestop is better than any other retailer in the world for trades. I challenge you to prove otherwise. We have the best trade process, and for the most part the best trade values.”

    LMAO. you realize blockbuster gives almost double what gamestop/EB does on trade-ins.

    Gamestop is a horrible store, plain & simple. It’s whole market-share is ignorant school-kids & their eager to please parents. Any mature, respectable adult gamer either buys online or from whatever store they happen to pass after the game they want is released.

    Gamestop thinks their “culture” should have people lining up at midnight for the privilege of buying from them. Well, look at the Halo 3 launch; more people lined up outside Wal-Marts. that should tell you something.

    The truth is “culture” is another way for saying assholes w/ an excuse.
    “When a stupid man is doing something he is ashamed of, he always declares that it is his duty.”
    -George Bernard Shaw

  • missyd

    Anti-GameSpot you couldn’t be more wrong about more things. No Blockbusters anywhere in our area take in game trades. It’s a limited market that does that. The “culture” of lining up isn’t decided by Gamestop as much as by the consumer who always like a “happening”, so Gamestop obliges. THEN you follow up with the fact that more people lined up at WalMart (again, nowhere near me)while blaming GameStop for the “culture. Fool.
    The store my two sons works at (one is a GA, one a Asst Mgr) has a huge ADULT customer base who appreciate talking with people who share their passion. Sure, there are plenty of kids (not necessarily ignorant) and parents going in as well. I used to be one of those parents with kids who were anything but ignorant. It’s a fun place for young gamers to go, and we started when it was FUNCOLAND so I know how it works. I’d have to drag them out and the employees were mostly friendly and understanding. I’m not suprised they ended up working there. The older one started at Starbucks becasue THAT was supposed to be the hot place to be, but he is much happier at GS. I don’t expect this to be a career but I’m telling you for a high school/college job it’s not a bad gig. Beats cleaning out he mixers at Jamba Juice or cleaning the dining room at Fudruckers, both of which my other kids did when she was working her way through school. The only other part time job that even came close to being this good was when one of them worked at the theather, but even that had it’s share of problems. No job is perfect and nobody makes you go there, work there, or even think about it…much less post crap on a forum.

  • missyd

    Anti-GameSpot you couldn’t be more wrong about more things. No Blockbusters anywhere in our area take in game trades. It’s a limited market that does that. The “culture” of lining up isn’t decided by Gamestop as much as by the consumer who always like a “happening”, so Gamestop obliges. THEN you follow up with the fact that more people lined up at WalMart (again, nowhere near me)while blaming GameStop for the “culture. Fool.
    The store my two sons works at (one is a GA, one a Asst Mgr) has a huge ADULT customer base who appreciate talking with people who share their passion. Sure, there are plenty of kids (not necessarily ignorant) and parents going in as well. I used to be one of those parents with kids who were anything but ignorant. It’s a fun place for young gamers to go, and we started when it was FUNCOLAND so I know how it works. I’d have to drag them out and the employees were mostly friendly and understanding. I’m not suprised they ended up working there. The older one started at Starbucks becasue THAT was supposed to be the hot place to be, but he is much happier at GS. I don’t expect this to be a career but I’m telling you for a high school/college job it’s not a bad gig. Beats cleaning out he mixers at Jamba Juice or cleaning the dining room at Fudruckers, both of which my other kids did when she was working her way through school. The only other part time job that even came close to being this good was when one of them worked at the theather, but even that had it’s share of problems. No job is perfect and nobody makes you go there, work there, or even think about it…much less post crap on a forum.

  • missyd

    Anti-GameSpot you couldn’t be more wrong about more things. No Blockbusters anywhere in our area take in game trades. It’s a limited market that does that. The “culture” of lining up isn’t decided by Gamestop as much as by the consumer who always like a “happening”, so Gamestop obliges. THEN you follow up with the fact that more people lined up at WalMart (again, nowhere near me)while blaming GameStop for the “culture. Fool.
    The store my two sons works at (one is a GA, one a Asst Mgr) has a huge ADULT customer base who appreciate talking with people who share their passion. Sure, there are plenty of kids (not necessarily ignorant) and parents going in as well. I used to be one of those parents with kids who were anything but ignorant. It’s a fun place for young gamers to go, and we started when it was FUNCOLAND so I know how it works. I’d have to drag them out and the employees were mostly friendly and understanding. I’m not suprised they ended up working there. The older one started at Starbucks becasue THAT was supposed to be the hot place to be, but he is much happier at GS. I don’t expect this to be a career but I’m telling you for a high school/college job it’s not a bad gig. Beats cleaning out he mixers at Jamba Juice or cleaning the dining room at Fudruckers, both of which my other kids did when she was working her way through school. The only other part time job that even came close to being this good was when one of them worked at the theather, but even that had it’s share of problems. No job is perfect and nobody makes you go there, work there, or even think about it…much less post crap on a forum.

  • missyd

    Anti-GameSpot you couldn’t be more wrong about more things. No Blockbusters anywhere in our area take in game trades. It’s a limited market that does that. The “culture” of lining up isn’t decided by Gamestop as much as by the consumer who always like a “happening”, so Gamestop obliges. THEN you follow up with the fact that more people lined up at WalMart (again, nowhere near me)while blaming GameStop for the “culture. Fool.
    The store my two sons works at (one is a GA, one a Asst Mgr) has a huge ADULT customer base who appreciate talking with people who share their passion. Sure, there are plenty of kids (not necessarily ignorant) and parents going in as well. I used to be one of those parents with kids who were anything but ignorant. It’s a fun place for young gamers to go, and we started when it was FUNCOLAND so I know how it works. I’d have to drag them out and the employees were mostly friendly and understanding. I’m not suprised they ended up working there. The older one started at Starbucks becasue THAT was supposed to be the hot place to be, but he is much happier at GS. I don’t expect this to be a career but I’m telling you for a high school/college job it’s not a bad gig. Beats cleaning out he mixers at Jamba Juice or cleaning the dining room at Fudruckers, both of which my other kids did when she was working her way through school. The only other part time job that even came close to being this good was when one of them worked at the theather, but even that had it’s share of problems. No job is perfect and nobody makes you go there, work there, or even think about it…much less post crap on a forum.

  • missyd

    Anti-GameSpot you couldn’t be more wrong about more things. No Blockbusters anywhere in our area take in game trades. It’s a limited market that does that. The “culture” of lining up isn’t decided by Gamestop as much as by the consumer who always like a “happening”, so Gamestop obliges. THEN you follow up with the fact that more people lined up at WalMart (again, nowhere near me)while blaming GameStop for the “culture. Fool.
    The store my two sons works at (one is a GA, one a Asst Mgr) has a huge ADULT customer base who appreciate talking with people who share their passion. Sure, there are plenty of kids (not necessarily ignorant) and parents going in as well. I used to be one of those parents with kids who were anything but ignorant. It’s a fun place for young gamers to go, and we started when it was FUNCOLAND so I know how it works. I’d have to drag them out and the employees were mostly friendly and understanding. I’m not suprised they ended up working there. The older one started at Starbucks becasue THAT was supposed to be the hot place to be, but he is much happier at GS. I don’t expect this to be a career but I’m telling you for a high school/college job it’s not a bad gig. Beats cleaning out he mixers at Jamba Juice or cleaning the dining room at Fudruckers, both of which my other kids did when she was working her way through school. The only other part time job that even came close to being this good was when one of them worked at the theather, but even that had it’s share of problems. No job is perfect and nobody makes you go there, work there, or even think about it…much less post crap on a forum.

  • gamerguy432

    see i know how they would be pissed what kind of thing is it when someone calls for a game and they are so vague about it wtf at least when u make a call to gamestop know what ur talking about at least know the name of the game damn if its ur first time getting a game held ask them what is selling the most and is a good game dont just be so vague

  • gamestopslave

    yeah..i work at gamestop aswell…dont hate the little guys hate the big guys, we get fired if we dont get our numbers up, its like 10% preorders, and like 5% subs, its stupid, two, if there wasnt so many self centered ignorant ppl that come into the store we would prob be a lil nicer, but when you got ppl waiting a halfhour before the store opens to trade in there pile of S*** and expect 100 bucks for a bag of old foot ball games 20 every day it gets old fast, but this is why im in college so i dont have to waste my life at gamestop forever.

  • gamestopslave

    yeah..i work at gamestop aswell…dont hate the little guys hate the big guys, we get fired if we dont get our numbers up, its like 10% preorders, and like 5% subs, its stupid, two, if there wasnt so many self centered ignorant ppl that come into the store we would prob be a lil nicer, but when you got ppl waiting a halfhour before the store opens to trade in there pile of S*** and expect 100 bucks for a bag of old foot ball games 20 every day it gets old fast, but this is why im in college so i dont have to waste my life at gamestop forever.

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