You can get the full story by reading the Rhapsody thread on the NISA forums. They only removed the stuff on the website a few days after people started getting concerned. Also, the e-mail from Niida that described localization issues was received even after THAT, and only achieved (so I’m told) after much bothering on the part of the guy from RPGfan. Both attempts seem to be “after-the-fact” attempts, so people are well within their rights to get angry.

Basically the website is another example of rushed content in that they directly translated the Japanese version of the site into English and forgot to edit all mention of the new content out(if they really did intend on leaving the content out all along). Sounds like NISA’s website editors are about as capable as their bug testers.

What a way to twist what I said man. I am talking from the standpoint that like it or not, it was their fault and they should take responsibility for it. Think of it this way man. Had I bought the game it would have only been for the extra content since I have a working copy of the PSX version. At that rate, the game would be almost worthless to me as the main incentive to buy it would be gone. I am just glad I was broke this week. It isn’t “nerd rage” man, simply a point of right and wrong. Even if you don’t agree with the full refund there should be some form of substantial physical apology. Just stating “sorry our bad” and then expecting people to not only not get mad but to also continue to support your products is asking quite a bit in my book. This is by no means a “small mistake”, purposeful or not they still lied and I think it pretty crappy of them to think the consumer should be on the short end of that stick.

A full refund should be a valid choice for people that bought the game. The game was falsely advertised. Which I do believe is illegal in the United States.

If you went out to a store and bought a desktop computer that’s advertised as monitor included then got home and found out the monitor wasn’t there wouldn’t you be pissed? Wouldn’t you expect the store you bought it from to compensate you and give you the monitor that it was suppose to come with? Or wouldn’t you want your money back? Personally I would get my money back and do business with another store. I wouldn’t give the company another chance to try and screw me over.

I rescind half of what I wrote, then. NISA should have definitely included the content that was advertised, or explained that it would not be there LONG before the game shipped. Not cool.

@Daizyujin: Oh good grief. A full refund? For the excision of maybe an hour’s worth of extra content? Cool the nerd rage. Asking for a partial refund wouldn’t be outright, but you’re saying that the rest of Rhapsody is worth NOTHING to you. That’s pretty sad.

“A correction of the misinformation and an apology is all that NISA “owes” anyone regarding the extra content. (The bugs, however…)”

Sorry but I disagree. They lied. Plain and simple. Perhaps the lie was purposeful, mostly likely not. It really doesn’t matter. You don’t sell something to somebody under the pretense that it has something included then only after they purchase it come out with a “Oh we are sorry we axed it, we knew we axed it and we forgot to tell you.” and say that they only owe nothing but an apology. What the owe is a refund to anybody who purchased the game. That is what they owe. An apology is what companies that do not know service do when they make a mistake, compensation of some type is what companies who value their customers do. It seems to be that when a person makes a legitment complaint about anything anymore they are just automatically labeled a fanboy. This is not the case. Purposeful or not, the mistake is NISA and NISA alones. They should be the one to rectify it. The customer in this situation has every right to expect far more than an apology.

A correction of the misinformation and an apology is all that NISA “owes” anyone regarding the extra content. (The bugs, however…)

…Anyway, it’s not as if they’re patting themselves on the back for “pulling a fast one”. It’s not as if the English site advertises additional scenarios or events in the “Exclusive Content” section (Note: Both of these features are prominently displayed on the Japanese site.)

Someone forgot to remove a single parenthesized line from one character’s profile. That’s all.

I really hope they change their minds and offer a Recall/Exchange for carts with the extra content.

The bonus content was the main reason I bought the game, along with many others.

Spencer, do you think you could contact NISA and see what the current situation is? I know you’ve talked to them many times before and it may help.