Capcom has published a new official press release on November 16, 2020, confirming that the company’s networks were targeted by a customized ransomware attack from Ragnar Locker. This announcement confirmed reports made a few days after Capcom announced that its internal network systems were compromised by third-party unauthorized access on November 4, 2020.
On November 12, 2020, Capcom confirmed that a few personal information of employees and former employees, including their passport information and signatures, as well as financial information and sales reports, were definitely compromised. The company also announced that much more personal information and confidential information may be potentially compromised as well.
The number of people whose personal data, such as names, addresses, and email addresses, may be affected could include approximately 14,000 employees, 28,000 former employees including their families, 125,000 applicants, 40,000 shareholders, 4,000 members of the North American esports website, 14,000 members of the North American Capcom Store, and 134,000 people who contacted Capcom’s customer service for video game-related support in Japan.
However, Capcom also gave some assurance in the press release that critical credit card information should not be compromised, as it is handled by another third-party service provider. The company also assured that its game servers and public websites should still be safe to access. Those in North America who have registered as members on Capcom Store and the esports website may inquire about the potential compromise of their personal information through the Capcom USA customer support page.
Capcom is currently known to be working on several new titles, such as Resident Evil Village that will be released on PlayStation 5, Xbox Series X, and PC (and also possibly on PlayStation 4 and Xbox One) in 2021, and Monster Hunter Rise that will be available on Nintendo Switch on March 26, 2021.