Sony’s Kaz Hirai To Address PlayStation Network Hack

By Ishaan . April 30, 2011 . 12:01pm

Sony Computer Entertainment CEO, Kaz Hirai, will be addressing the recent PlayStation Network intrusion by an unidentified group on Sunday in Tokyo, according to a report at PC World.


Speaking with journalists in Tokyo, Hirai will provide the details in the development of legal investigations as to the identity of the group behind the intrusion, as well as discuss the rebuilt security features for the PlayStation Network and Sony’s plans to restore the service.

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  • malek86

    Somehow I get the feeling it won’t be good news. We’ll see.

    • i think they will discuss compensation for the downtime and such. i dont think sony will find who did this(i think it might have been a group)

      • Aoshi00

        They should throw a bone to the Plus subscribers…

        • malek86

          Considering the situation, they oughta throw a bone to everyone. Possibly something so good that will make people say “damn if I won’t connect again to get this”.

          People do eventually forget, so their best bet is to keep everyone as happy as possible until that moment.

          • Belenger

            Except the ones actually affected, got a friend that had the t-shirt fanboy sony for ages, he owns a pspGO and thought PSN was the future, he had linked his acc with his card, a few days ago he had a charge on his CC, took awhile for the bank to revert the charges, but his fanboy love ended.

            And you know how goes the word of mouth, Kutaragi must be pretty happy, about how the dodged the cannon bullet.

          • Couldnt that be coincidental? Odd for banks to say there was no fraud related charges as of yesterday…

          • Belenger

            “@Tsunayoshi Sa…is that a girl or gender bender character on your avatar?”

            He’s canadian ¡n canada, looking back at all the sort of posts you do, your expertise of the usage of information only retains stuff concerning “CONUS”, remember 75m accounts over the planet.

        • daizyujin

          I think the worst thing they could do at this point is to not work diligently to make sure there is plenty of new content up for Plus subscribers when the network comes back up. There were several promised pieces during the 3-4 weeks the store is likely to be down such as the release of Streets of Rage 2. Making Plus subscribers wait antoher month to get content they should have gotten this week will not make them happy, especially for a service they are paying for.

          In addition they need to add some time to how long users can download the content that was up at the time the network went down, since some of those freebees would be gone as of the time the network comes back up.

      • LynxAmali

        Possibly or it might be possible that they’ve already found out. This whole thing just reeks. Really should compensate all PSN users, especially the Plus users.

        • Hopefully compensation is a month of PS+ or a free movie on PSN.

        • puchinri

          Why Plus users especially? Did they have more information or something on there?

          • Aoshi00

            Because Plus members pay monthly/annual fees.. like MS gives you back a 1-month gold membership if their server is down or your system was sent in for repair for gold members. I don’t know when this would come back up, but it would mean I lost weeks or a month of subscription… Of course this is inconvenient for everyone, but especially for those who pay for PSN. Of course losing the service for a period of time is nothing compared to the CC info stolen, but it’s better than nothing if they throw us a bone, more so for Plus..

          • puchinri

            I was going to say it would make sense to compensate everyone and then give Plus members a month free, but that is their intention apparently.
            (I understand the point that Plus members pay and should get their own compensation on top of PSN members’ compensation, but the especially part came off funny sounding to me was all.)

  • RupanIII

    I’ve gotta stop storing my info with online accounts and just enter my info manually whenever I buy something. Good timing that my credit card just expired last month and I got a new one.

  • i have games on my psn account that i was going to un-capsule(what it looks like in media go) this weekend to play, and now i have to wait intell they are up and running to play them.

    also im glad that i only gave them my old info, and never used a credit card to buy stuff lol.

    i hope that they catch them and can put this in the past, that way i can here more info about the ngp. :D

    • PurpleDoom

      If you’ve already downloaded the games, I would imagine you would be able to install them to the PSP with no trouble.

      • you have to sign in the your psn account to start the install if they have the cap on them(meanin you never touched them after you dled them. there still .pak files or what not.)

        i just played tactic orgre instead lol.

        • PurpleDoom

          Ahh, I didn’t know that (though it makes sense in retrospect.) Tactics Ogre is a pretty good alternative, though!

  • Aoshi00

    I’m quite worried about this whole thing… but I’ve been checking and so far no suspicious activity on my card yet… stupid hackers…

  • karasuKumo

    Reminds me of Summer Wars a little bit, that’s why I hope in the future Sony’s technology wont rely on PSN 0_0

  • Eddie

    Hopefully he has a miracle speech because sony is in pr hell.

    • lostinblue

      They’re screwed, yes. But any self respecting gamer is blaming hackers, not sony per see.

      A security that is hacked could have always been better, but could have is a “what if” case scenario in itself. Whatever they were doing wrong I hope they learn and that others are learning as well. Security wouldn’t have a point in existing/being worked on if it never was a problem to begin with. Kinda like how american’s (and romans) were terrible when they got attacked because while they attacked others they weren’t used to being attacked. This breach will make lots of cmpanies invest in security, which in the end will be positive for us, costumers.

      It’s a roadblock and an example to be remembered, shame it had to befall Sony as it would be a shame to befall any other company/business worldwide (not just gaming services).

      • malek86

        “They’re screwed, yes. But any self respecting gamer is blaming hackers, not sony per see.”

        What? No, no. I’m blaming Sony as well. They definitely could have handled the situation a whole lot better.

        • lostinblue

          Everyone in their situation could have “handled the situation better” but I bet most could have even handled worse. Not to defend them but other than being hacked I think they’re doing everything they can to address the situation.

          Their fault in this whole process so far was that they were hacked and if the credit cards went along with it, they apparently weren’t encripted. And passwords are usually stored elsewhere, so if they have them that also means it was poorly structured.

          With that said, though, we don’t know but for all we know server side services are really out of sony’s expertise, they could have subcontracted that infrastructure and it would make sense to do so. That would also mean the infrastructure was kinda out of their hands.

          Anyway, my original point was that no company expects to be hacked by viciously stupid hackers without a cause; and thus from the get go they don’t often expect it. PR, game developers or even PS3 XMB/OS/firmware developers didn’t make the online infrastructure, and if they asked I’m sure someone would have said “it’s secure”.

          My point being, I’m sure there’s a “culprit” within the company/or subcontracted blamable for the lack of security that will go down as what went wrong in their hack post mortem… But as it stands, I doubt anyone knew it was structured badly and that it was vulnerable.

          Also, I bet that if they hacked Sony they could hack Nintendo.

          • Belenger

            “But as it stands, I doubt anyone knew it was structured badly and that it was vulnerable.”

            Actually we’ve been known since last december, news and homebrew sites like psx-scene or yellowish pages like ps3-news reported back in that time how the PSN security was lacking due to the methods of how to bypass the servers authentification on psn, and that’s where everyone (that cared), began to realize that the Ps3s sent information everytime they where connected and had Internet enabled, sending all your psn information and everything you did everytime you just.. turned on the machine (without signing into the network).

            So yeah, everyone minus the people that was reading the public homebrew sites knew about the big brother tendencies sony had.

            Sort of how so much fuss came over the iphone due to their “where’s my iphone big brother logging”, thought they handled it quickly, very quickly.

          • Sending information? Well I would hope the PS3 is sending information everytime it is connected to the internet…what operates on a download only scheme? Isnt that also outdated information? In the time between last December and two weeks ago there have been PS3 updates that I would assume addressed security since it seems Sony reads what goes on on those websites. It seems odd that they would be able to gather the entire security scheme that Sonys security is using on their end of the side versus the ps3 end user. If they are also moving the data center…couldnt the event just have occurred from an on point infiltration and theifing?

          • malek86

            “Also, I bet that if they hacked Sony they could hack Nintendo.”

            If that happened, Nintendo would be taking responsibility. It’s just how life goes. It’s a positional responsibility, regardless of whose fault it really was. Nobody said business isn’t risky, after all.

          • lostinblue

            I’m sure they’ll take responsibility in whatever happens, then again I’m sure they’re crossing their fingers so it doesn’t get any more serious than it already is. I truly hope it doesn’t (but also find it harder and harder for the hackers to do anything if they don’t want to be tracked.

          • Kind of odd for it to be poorly structured if it took 5 years for some entity to finally break through. I guess poor or good is just subjective for the amount of accounts that are stored and feasibility, usability, and stability. If someone gets into your system, does it really matter how well its structured, they are already in it…Sure as someone said there may have been flaws posted in the public realm, but I highly doubt if flaws in the public realm was the way they got in, I mean if that was the case, would they have really need to call in a security firm that seems to have spent days to find out how and what happened?

          • lostinblue

            We’re hearing reports of “poor if…” – they have the passwords or credit cards so I’m going with that.

            Of course the truth is we don’t know much, but anyway seems sony wasn’t ready, seeing they didn’t know what was took. (could also imply that they were tied to a third party, though)

            I’m not criticizing though, I can’t blame them for being hacked one time, after 5 years, like you pointed out.

          • PurpleDoom

            “Kind of odd for it to be poorly structured if it took 5 years for some entity to finally break through.”

            I think people who are complaining about poor infrastructure are more talking about what’s behind the “defense system” (for lack of a better term). Sony was able to keep the PS3 from being hacked for years, but once it was hacked the network was arranged in such a fashion that it was easy for the hackers to access data. That’s the one thing I really fault Sony for in this – you should NEVER assume your defense is impenetrable and base your security around that.

            I pretty much agree with you, though.

      • Eddie

        I agree with you some what. The only gripe I have with sony is that they withheld information from the victims for so long. Yes anyone is capable of being hacked, but Sony had to know of the news early despite them saying that they found out the moment they told us. The first thing they told us was that the system is under going maintenance. Which was vague. They knew that their system was compromised because the ps3’s cell runtime secure boot feature lets the synergistic processing element check periodically to see if the application its running has been tampered with. Again though I just think they took to long to say what was really going on. 95% of my anger goes to the hackers that did the hacking. I know anonymous stated that they didn’t do the hacking this time but its all dumb. They plotted their little “tactics” to stick up for George Holtz who got sued by Sony. Mr. Holtz blames Sony for the hack because he said they should have never declared war on hackers… Well we all know its against the law to run a homebrew on your system even if you bought it. Yes its your system but at the same time its still Sony’s product. If they don’t won’t you exploring their security set up thats their right. Mr. Holtz says Sony got hacked by some hackers because of the companies own arrogance, when the only reason Sony got hacked was because the ps3 currently has the best security features out of the current systems. Some random hackers decided to break the law and hack the ps3 because of their superiority complexes. Then they go and get mad because Sony decided to take legal action??? So they go and steal innocent people’s information and mess with psn to prove a point. It just goes to show that there will be smart people with common sense and then there will be smart people with no common sense. They proved their point by saying Sony is not untouchable but the hackers will realize that they are not untouchable once they have the FBI knocking at their door. On the bright side at least Sony said that they don’t store your credit card’s security code on their servers.

        • Withheld information from victims? Sony was the victim. I dont think it was ever stated that data had actually “been taken” with banks and such not indicating their customers had their money taken so I dont think any consumer had been victimized at the revealing of the true incident.

          • Eddie

            I do agree that Sony was the victim but so was everyone who uses their ps3. Sony revealed that their systems were breached after a while, and then they later said that users information may also be at risk. Again most of my anger comes towards the hackers. But I’m pretty sure there is a problem when CERT gets involved since their with U.S. government Homeland Security.

    • Quite sure in any bad event the PR is considered bad. When has a company or entity been praised for their response in a instance? I think its good PR if their stocks rebound on monday…

      • Eddie

        Well when the Social Network film was nearing its release everyone decided to jump on the lets hate Mark Zuckerberg train. Then he decided to donate 100 million dollars to Newark public schools. People were taking note that his donation coincided with the release of the film and they were crying foul over that. But the thing is the man donated 100 million dollars to an education system, and education is one of the greatest gifts someone can receive. You will always have the negative people but overall thats good pr to me. And the Zuckerberg bashing has since been on a rapid decline.

      • Tom_Phoenix

        The company is going to get blamed for its mistakes regardless of how it responds to a bad event. HOWEVER, good PR serves as damage control and at least ensures that clients, customers and investors will retain at least some degree of faith in the company and its ability to handle itself in a crisis.

        Needless to say, Sony has completely dropped the ball in that regard.

        • Eddie

          I agree with you they did drop the ball but I think their on their way to picking the ball back up, at least it seems they are.

        • Would else would they have done? Held town hall meetings in every country with Kaz on stage to field questions from PSN users about the event? Send snail mail? Create tv advertisements and give them to tv statues over easter weekend?

          Most companies moved to embrace digital standards for communicating with consumers through their award winning PS blog and every single one of their twitter accounts (non Playstation related even) and email, and dissiminating information to the media and banks. And ALL of this before a single confirmed claim of fraud was made and security, criminal, and international law enforcement agencies contacted.

          • Tom_Phoenix

            It still took them four days to admit that the problem was due to outside interference and nearly a week that personal information was compromised. And I seriously doubt that they didn’t figure out this possibility sooner, especially since they deemed the situation serious enough to take down the entire network and had their engineers working on the problem day and night since the 19th.

  • Happy Gamer

    I been wondering what was the purpose of the hackers doing this. Like what were they trying to achieve. I am very curious.

    • Selling your data for money, companies are willing to pay for consumers email addresses.

      • Mmm…I’m not so sure that was the point, personally. This is just a theory, of course, but I’ve always thought of it as an attack that was carried out more to spite Sony than to strictly attempt to cash in on credit card information.

        Whoever this group is, it’s pretty obvious they knew how people would react to a PSN information leak and they took advantage of that fact. Somehow, it seems like too much of a coincidence that the attack came right after all the warnings and the entire GeoHotz incident…

        • Could be internal, like some kind of grudge from a group of workers, maybe even specifically against the security, wouldn’t be the first time…I agree though, I’m thinking of something similar.

        • daizyujin

          I think that was exactly the point. That information could be very valuable and other such attacks have happened to other organizations such as RSA and Gawker. As an admin, don’t you think it is rather irresponsible to voice such a point when you have no proof? There is no evidence that any of us has seen that Hotz or Anon were behind this. It is all just wild speculation at this point.

          • That’s why I made it clear that I was speculating, and nothing more. Note that we don’t say anything of the sort in our reports and nor do we intend to ever go beyond the facts. This was just a comment discussion, based on news outside of the usual credit card theft information.

            edit: I should clarify that I was speculating upon the intent of the attack, rather than who carried it out.

    • Hexen

      There are rumors that its not about personal details and CC’s but more on to embarrass and destroy the image of Sony. Not sure if this is can be relate to the OtherOS thing or the lawsuits that been filed at.

  • Godspeed Sony.. Godspeed.. We need you… But the first thing I want to hear is PSN will be live on Monday… Not that I use it for MMO but its a routine thing.. Oh lord I pray…

    Btw, if those hackers or crackers are theft slash terrorist I think they had successfully terrorize the whole gaming community..Especially PSN users…

  • Thank goodness, though I wonder how much they can truly say if it is matters of security and criminal investigation with our expansive Department of Homeland Security and FBI on board. I wonder what the rebuilt security system will be (then again I guess they cant go into details). More power unto them, as I cant wait to rexperience a fanatastic online community of gamers and games in the playstation ecosystem.

    • malek86

      I don’t expect them to say much about the problem itself. They are probably going to deal with the customers reaction.

  • PrinceHeir

    damn hackers :

    hope they fix PSN be next week, oh and please put Parasite Eve II on PSN for compensation and maybe discount in 1 week

    • puchinri

      You know, they really should have huge discounts or something in the PSN store to make up for this. I think all the PS1 games at least need to be free, or maybe $1.

  • Tom_Phoenix

    It is things like this that make me glad that I don’t use digital distribution services. Still, I cannot help but feel sorry for the millions of people who’s information has been compromised as a result of this.

    I hope Sony will be able to finally get the situation under control.

  • the hackers and Sony are in deep sheize.

  • Kaz Hirai…perhaps related to Ken Hirai?

  • Ace

    Yare yare daze…

  • I hope they burn those cracker hackers good!

  • If the hackers are caught, what would happen to them?

  • daizyujin

    At this point all I want is a damn apology. An admission that they indeed fucked up, are sorry, and are working to make sure it don’t happen again. Instead of putting 100% of the blame on the hackers, they need to accept a little for themselves. I don’t need any monetary compensation, just a reassurance that such things will be taken more seriously along with a time table response of what has happened.

    Is that all that much to ask?

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