CG Magazine was able to speak to Steve Escalante, the general manager of Versus Evil, who revealed the reason for pulling the game:
“The game was a failure. We could not do, in good conscience, volume 2 and volume 3. So we’ve begun the process, it’s been a long process to figure it out because Sony has never really had to do this in this way, but we’re returning all the money. So across the board we’re putting out an apology saying ‘sorry about this.’”
Escalante added that Versus Evil looked at the game from a consumer perspective and saw that “people just didn’t like it,”(it’s worth noting that it only has one “positive” user review on Steam) and so to avoid having any more unsatisfied customers, the decision was made to pull the game and refund.