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Gift issued an apology in both English and Japanese for selling Umamusume: Pretty Derby plush toys of the character Vivlos in which she has human ears in addition to her normal horse ones. This happened at Comic Market 107 in December 2025, as well as the AmiAmi Akihabara Radio Kaikan Store. It confirmed refunds and exchanges are available until March 31st, 2026. The correct version of the plush will be released in May 2026.
Of course, Gift shared photos of the Vivlos Umamusume: Pretty Derby plush of her with human ears. The photo is a close-up, however. So we don’t get to see what she looks like officially with both human ears and horse ears. The company also circled the ears on the photo, to show what shouldn’t have been.
You can see a picture of the full plush as it should have appeared alongside the close-up of her with human ears below.
As for the return process, people who don’t want an Umamusume Vivlos plush of her with extra human ears can choose either a refund or a replacement by emailing the official address at [email protected]. If someone isn’t in Japan and had purchased the doll, they can only choose the exchange option. If someone gets a refund, they get 6,500円 back. With the exchange, the defective plush is returned and the new one will ship in May 2026.
Vivlos is pretty popular when it comes to Umamusume merchandise in Japan. Her and her sisters Cheval Grand and Verxina appeared as Sega crane game plush in August 2025.
Umamusume: Pretty Derby is available for PCs and mobile devices, and the replacement Vivlos Gift plush will appear in May 2026.
