HoYoVerse shared a warning about Genshin Impact phishing attempts and reiterated security measures players can take when playing the game. The company noted people reporting phishing sites, which led to accounts being compromised. As part of its advice for avoiding such situations, it reminded people to always check to ensure it is an official HoYoVerse and Genshin Impact site and to avoid plug-ins or unofficial sources.
Here is HoYoVerse’s official statement and advice on Genshin Impact account security to combat phishing, which it shared on the game’s website.
Recently, we have received feedback from Travelers through community and customer service channels that some Travelers have logged in to phishing sites from unknown sources, resulting in problems such as unauthorized logins and account theft. We take all feedback of this nature extremely seriously and will promptly investigate and follow up on each case based on the information provided by Travelers.
In the process of checking accounts with security risks, we found that many of these accounts have logged in to third-party websites and applications from unknown sources. While we continue to crack down on illegal phishing websites and enhance account security through technical means, we hope that Travelers:
- Do not rely on information from unofficial platforms or log on to pages from unknown sources, such as: pages for topping up Primogems, selling accounts, etc
- Do not use external or third-party plug-ins.
- Do not provide sensitive security information such as account passwords, SMS, and email verification codes to others. Do not share your account with others.
- Please verify the official domain name when logging in and downloading: hoyoverse.com, hoyolab.com, genshinimpact.com, hoyo.link.
If you have exposed your account to any of the above risks, we recommend changing the password as soon as possible to ensure account security.
If you discover any other security-related issues with your HoYoverse account, Genshin Impact, and other products, please contact us via various channels (including but not limited to the HoYoLAB App, the Genshin Impact Customer Service email address [email protected], or other means). We are ready and willing to resolve any and all issues that may arise. Thank you for your support!
As a reminder, there is 2FA account verification for Genshin Impact as a security member. That feature appeared back in May 2021. That is only available for people playing on a PC or mobile device.
Genshin Impact is available for the PS4, PS5, PC, and mobile devices. The 3.4 update will arrive on January 18, 2023.